Store Policy

General Policy

All items will be shipped only after successful payment.
No exchanges/returns/refunds (also see Returns & Refunds section)
All items are priced after careful consideration and are fixed. Please respect my time and energy and refrain from bargaining.
Questions, requests, or complaints may be directed to omairahandcraftsindia on Instagram or omairahandcrafts@gmail.com.

Due to their handmade nature, no two items will look or feel identical.
Color, shape, size, and weight will vary slightly with each product.
I do my best to make durable products, but the durability and longevity of all products also depend on how you use and care for the items.

For any customization requests that you may have, please speak with me directly on Instagram at @omairahandcraftsindia
Customization may be possible for pre-made designs (your choice of size, color, shape, etc) so please reach out to me if you have any such requests. Extra charges may apply.
Items that are sold out may be recreated on request. Extra charges apply.
I shall do my best to accommodate your wishes but, I shall not make any duplicates of items created by other artists. If you have a particular style or vision, we can work on it together to create something unique that you'll love.

Free shipping on orders above Rs. 699/-. Charges vary from Rs.30 to Rs 100.
Products will be shipped within a week to 10 days of confirmed order placement.
Due to the handmade nature of products, some items may take a little over two weeks to make and ship, but, I will keep you informed in case of any delays.
Please allow up to a week or so from shipping for the package to reach you. I shall try to provide tracking details when I can.
If an item is lost during shipping I shall try my best to resolve the issue, but I cannot be held responsible for any such accidents.

All refunds, returns, exchanges will be decided on a case-by-case basis.
As all the items are handmade and not mass produced, I guarantee that I will not ship any damaged products.
In case of damaged item, the customer needs to inform me within one day of delivery to be applicable to get a refund or a replacement.